BEFORE I PURCHASE – Q&A
BEFORE I EXCHANGE AN ITEM – Q&A
BEFORE YOU RETURN FOR REFUND – Q&A
WRINKLES, INDENTS, SCARS…OH MY! – Q&A
MY ORDERS – Q&A
What is BEST FIT GUARANTEE™?

March 2023 YouTube Video
When will my order ship?
What are Easy Returns?
What is VIP Membership?
Is my purchase covered under a Product Warranty?
What is the 4 Year Extended Warranty?
I have a question about your merchandise!
BEFORE I EXCHANGE AN ITEM
What is a Standard Exchange?
How do I Exchange within 60 Days?
How do I Exchange or Credit after 60 Days?
How do I get a return label?
My item has a retail security tag still attached. What do I do now?
My item does not fit as expected. Do I have to pay for the return?
I want to exchange for something more expensive. How do I do that for payment?
Will I have to pay for the shipping on my Exchange?
BEFORE YOU RETURN FOR REFUND
What is a Standard Refund?
How do I get an RMA# for Refund?
Will I have to pay for the shipping to return for Refund?
My item is not as it is described. What do I do now?
My item arrived damaged. What do I do now?
How do I get a Refund within 30 Days?
How do I get a Refund outside 30 Days?
When will I see my Refund?
How do I get a return label?
WRINKLES, INDENTS, SCARS…OH MY!
What do I do about wrinkles in my leather?
What do I do about indents in my leather?
How do I iron my leathers?
If you are in a rush to make your leather goods look perfect (from the reasons noted above) this is how you do it. BE CAREFUL! An iron at too high of a setting will burn or melt the product. We CANNOT take back any merchandise that has been ironed. But with care it will be successful.
1. You must have brown paper (like a grocery bag)
2. Iron on low setting (no water)
3. Put brown paper in between the iron and the article (don’t let the iron touch the leather).
4. Only iron top side of leather in the areas in question.
NOTE: the thicker the leather (like cowhide/buffalo) you can use a higher setting than lambskin/sheepskin. This should take longer than ironing non-leather clothes. Take your time for good results. Any folds that don’t completely come out will eventually be unnoticeable after use.